If you believe your equipment or Sound Therapy program has a fault, please re-read your Instructions and then call our hotline to discuss the problem. As our music has an unusual sound, it is essential to clarify that you have not mistaken the Sound Therapy filtering for a fault, and that you are using the equipment correctly.
If we determine that there is a fault, we will then give you an RA (return authorization) number. Then simply return the damaged products to us with a note explaining the problem with your RA number and contact details and replacement fee, if applicable.
Please do not return products without first getting approval and an RA number by phone. Very often a perceived fault is just a usage error or is part of the filtering process. If you return items to us that are not faulty we will have to charge you for return postage and possibly an inspection fee of up to $40.00.
We will send your replacement product out immediately after testing and inspection of the damaged or faulty item. For audio players please allow up to one week for comprehensive testing. We charge overnight and may test play times over 3-4 working days.
Your 12 month Warranty is included within your package as part of the Instruction leaflets. View our Warranty page on our website under Contact for more details.
Please note that we do not offer refunds due to a change of mind about the program or failure to get a particular result.
However, if you believe your equipment is faulty or you have been shippied the wrong product, please speak to us, or your local consultant who sold you the program, about our exchange procedure so that we can rectify the problem immediately.